How can we help you?

If you've left a personal item in the auto, don't worry! Here's what to do:

1. Go to My Account → Booking History and find the ride where you lost the item.
2. Tap on the ride to see the driver's name and contact details.
3. Contact the driver directly to arrange the return of your item.

If you're unable to reach the driver, please write to us at ruralride26@gmail.com with your booking ID and a description of the lost item. Our team will help coordinate the return.

You can cancel a ride at any time before the driver arrives at your pickup point:

• Before driver accepts: Cancel freely with no penalty.
• After driver accepts but hasn't started moving: Cancel freely with no penalty.
• After driver has traveled toward you: Frequent cancellations at this stage may result in a small cancellation fee to compensate the driver's time and fuel. This is paid directly to the driver.

To cancel, simply tap the "Cancel Ride" button on the booking screen and select a reason.

Updating your profile is simple:

1. Click "My Account" in the top navigation bar.
2. In the Account Settings panel, click the "Edit" button next to your Username or Phone Number.
3. Enter your new information and click "Save".

Your email is linked to your login account through Firebase Authentication. To change your email, you would need to create a new account with the desired email.

We're sorry to see you go! To request account deletion:

1. Send an email to ruralride26@gmail.com from the email address registered to your account requesting deletion.
2. Include the subject line: "Account Deletion Request".
3. Our team will verify your identity and process the deletion within 48 hours.

Once deleted, all your personal data, booking history, and profile information will be permanently removed from our systems.

Rural Ride puts the power in your hands! Here's how the manual selection works:

1. Enter your pickup locality and destination on the home page.
2. Click "Search Available Autos" to find drivers near your area.
3. Browse the real-time list showing each driver's name, vehicle, estimated fare, distance, and star rating.
4. Tap on your preferred driver and hit "Request Ride".
5. The driver receives your request and can accept it. Once accepted, you'll see their details and ETA!

When you request a ride, the estimated time of arrival (ETA) is calculated based on:

• Distance between the driver's current location and your pickup point.
• Current traffic and road conditions in the area.
• Route complexity in rural or semi-urban roads.

ETAs are approximate and may vary due to real-world conditions. You can track the driver's movement in real-time on the map once they accept your ride.

Rural Ride does not take any payment from passengers. We are purely a connection platform that helps you find nearby auto-rickshaw drivers.

• The fare shown on our website is an estimated amount based on distance and local auto rates.
• The actual fare you pay is the amount shown on the auto meter at the end of your ride.
• You pay the driver directly in cash — Rural Ride does not process or collect any payments.

You are only required to pay the amount displayed on the auto meter. If a driver demands more than what the meter shows:

1. Take a photo or video of the meter reading as proof.
2. Pay only the meter fare — do not agree to any amount above it.
3. File a complaint by emailing ruralride26@gmail.com with:
   • Your booking ID (found in Booking History)
   • The meter photo/video as evidence
   • A brief description of what happened

Our team will investigate and take strict action, which may include permanently suspending the driver from the platform.

Yes, absolutely. You are only obligated to pay the fare shown on the auto-rickshaw meter at the end of your journey.

• Rural Ride does not charge passengers any fee, commission, or service charge.
• The fare estimate displayed before booking is for your reference only — it gives you an approximate idea of what the meter will show.
• All payments are made directly to the driver in cash.

Every driver on Rural Ride goes through a thorough verification process:

1. Application Review: Drivers submit their details including vehicle registration and personal information.
2. Admin Approval: Our admin team reviews each application. Drivers remain in "Pending" status until approved.
3. Vehicle Inspection: Vehicle details including model and registration plate are verified.
4. Ongoing Monitoring: Driver ratings and feedback are continuously monitored. Drivers with consistently low ratings or complaints may be suspended.

You can view each driver's star rating and completed ride count before selecting them for your ride.

Your safety is our top priority. If you experienced any safety issue during a ride:

1. Immediately contact local authorities if you're in danger.
2. Email us at ruralride26@gmail.com with the subject "Safety Concern".
3. Include your booking ID, driver name, date/time, and a detailed description of what happened.

Our safety response team treats every report with the highest urgency. We may:

• Temporarily suspend the driver pending investigation.
• Permanently remove drivers who violate our safety policies.
• Assist you in filing a report with local authorities if needed.

Rural Ride provides quick access to emergency services during your ride:

• During an active ride, use the SOS button to immediately connect with local authorities.
• You can also share your live location with trusted contacts who can monitor your journey in real-time.
• The SOS feature is available 24/7 and works even in areas with limited connectivity.

We strongly recommend sharing your ride status with a family member before starting any journey, especially for late-night rides.